A bank sets a benchmark: The Uni Credit Bank Austria overcomes acoustic barriers in customer service with loop systems.

Invisible loop installation in the desk. The range is adjusted to the immediate dialogue area.

The amplifier converts microphone signals (speech) into inductive signals. Hearing aid users hear the voice of the bank advisor directly, free of noise.

Discreet consulting service. Without misunderstandings.

At the Uni Credit Bank Austria, the financial counselling of hearing impaired customers can now be as discreet as with people with normal hearing abilities – and misunderstandings on behalf of acoustic inconveniences are almost non-existant: The advisor speaks in normal volume into a microphone, which is connected to the loop amplifier LA-215. This converts the spoken word and directs it into the small »Cross-the-counter« loop, which is mounted beneath the desk top or in the base. This loop configuration, which was used in the first brach office to be equipped in this way, is strictly dimensioned so that its range is limited to one service point only. Users of the according hearing aids activate the T-coils (T-button) and so “hear by induction” – free of other noise and therefore acoustically safe.

Other branch offices use the compact mobile loop system „LA-90“ from the AUDIOropa product range. This system features an inbuilt induction loop and microphone. According to its operational area, the LA-90 can also be used with- or without Plug& Play accessories, like an additional microphone.

For hearing impaired people, who do not own a hearing aid capable of inductive hearing, special sound amplifying underchin induction-receivers are kept ready for use.

Initial phase successful: Barrier-free acoustics to be implemented in all branch offices of the Uni Credit Bank Austria.

The company "hörwelt barrier-free listening", located in Leonding near Linz in Austria, is technological partner of the bank. This company has specialized on the advice, planning and realization of technology for barrier-free acoustic systems.

Mag. Tanja Reichl (Management of »hörwelt-barrier-free listening«): »By implementing „barrier-free acoustics for inclusion“, the bank has set an effective signal for consequent customer orientation.«

Ing. Wilfried Vorderwinkler (hörwelt GmbH, consulting and technology): »The initial phase has confirmed the strategy to be valid.«

The managing-committee focuses on having the counter area of all branch offices equipped  with barrier-free hearing systems by the end of 2015. The branch in Kaisermühlen near Vienna had been chosen as starting point, the loops were put into operation by early summer 2012.

Choice of components for the flexible implementation of inductive audio supply concepts: Compact mobile loop system LA-90, loop amplifier LA-215 – for use with the small »Cross-the-counter« loop, table-top microphone and underchin induction receiver LPU-1 for people, who do not have a hearing-aid equipped with a T-coil.

 

Acceptance of the innovation was already very high to begin with – not only on behalf of the customers but also from the bank’s employees. These emphasize on the easy operation of the systems. The routine maintanance does not involve more than switching the loop amplifier on and using the underchin receiver for a sound check.

The equipping of further branch offices of the Uni Credit Bank Austria has started at the beginning of 2013. » The initial phase has confirmed the strategy to be valid«, according to Ing. Wilfried Vorderwinkler (consulting and technology, hörwelt GmbH): »We will now introduce the concept step by step in the entire branch net«. Mag. Tanja Reichl (Management »hörwelt barrier-free listening «) adds: » By implementing „barrier-free acoustics for inclusion“, the bank has set an effective signal for consequent customer orientation. This results also in a gain of image, of course«.


 


A pictogram informs about the comfortable possibility of inductive listening at the counters of the Uni Credit Bank Austria.

Further information about hörwelt GmbH, cooperational partner for AUDIOropa: http://www.barrierefrei-hoeren.at